FAQ
Find answers to our most frequently asked questions.
Find answers to our most frequently asked questions.
About Us
What does your company do?
We specialize in selling cultural and creative products, handicrafts, and artworks
related to Chinese culture. Our mission is to promote the unique charm of
Chinese culture to the world.
Where are your products manufactured?
Our products are crafted in China by local artists and craftsmen, ensuring that
each piece carries a rich cultural heritage and exquisite craftsmanship.
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Products Information
Are all your products original?
Yes, all our products are designed with originality in mind, combining traditional
craftsmanship with contemporary aesthetics to ensure each item is
one-of-a-kind.
How can I be sure that the products I choose are of high quality?
We have strict quality control processes for all our products to ensure they meet
our high standards. Detailed descriptions of materials, manufacturing
processes, and care instructions are provided to inform you about the quality
of our products.
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Customization Services
Can I customize the products?
Absolutely, we offer customization services
How long does it take to customize a product?
The time required for customization varies depending on the complexity and
craftsmanship involved. We will communicate with you after your order to
provide an accurate estimated completion time.
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Shipping FAQ
Do you offer international shipping?
Yes, we provide global shipping services. We will select the most suitable logistics
method based on your address to ensure your products are delivered safely and
promptly.
How are shipping costs calculated?
Shipping costs are calculated based on your location, the shipping method you
choose, and the weight and dimensions of your order. The system will
automatically calculate and display the shipping costs during checkout.
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Customer Service
How can I contact your customer service team?
You can submit your inquiries through the Contact Us page or send an email directly to our customer service email. Our team will
respond as soon as possible during working hours.
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General Question
What inspired you to start this business?
Our passion for Chinese culture and the desire to share its rich heritage with the
world inspired us to start this business. We believe that by offering authentic
cultural products, we can help promote understanding and appreciation of
China's history and artistry.
How do you select the products you sell?
We carefully curate our product range by working closely with skilled artisans and
craftsmen. We select products that not only reflect the diversity of Chinese
culture but also meet our high standards for quality and authenticity.
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Custom Orders and Personalization
Can I request a custom design that's not on your website?
Yes, we welcome custom design requests. Our team of designers and artisans will work
with you to create a unique piece that fits your vision and requirements. Contact us to get started.
Are your products suitable for gifting?
Absolutely! Our products make excellent gifts for anyone interested in Chinese
culture, art, or simply seeking a unique and meaningful present. We can also
provide gift wrapping services upon request.
"Excellent art products for anyone seeking the latest trends! The customer support team was incredibly helpful when I accidentally provided the wrong address—they quickly assisted me in resolving the issue and ensured my order was delivered to the correct location. Thank you, Primarti!"
Sofia R. Alberta, Canada.