FAQ
About Us
Q: What does your company do?
A: We specialize in selling cultural and creative products, handicrafts, and artworks related to Chinese culture. Our mission is to promote the unique charm of Chinese culture to the world.
Q: Where are your products manufactured?
A: Our products are crafted in China by local artists and craftsmen, ensuring that each piece carries a rich cultural heritage and exquisite craftsmanship.
About Products
Q: Are all your products original?
A: Yes, all our products are designed with originality in mind, combining traditional craftsmanship with contemporary aesthetics to ensure each item is one-of-a-kind.
Q: How can I be sure that the products I choose are of high quality?
A: We have strict quality control processes for all our products to ensure they meet our high standards. Detailed descriptions of materials, manufacturing processes, and care instructions are provided to inform you about the quality of our products.
About Customization Services
Q: Can I customize the products?
A: Absolutely, we offer customization services. You can choose from a variety of materials, colors, sizes, and more to create a piece that reflects your personal taste.
Q: How long does it take to customize a product?
A: The time required for customization varies depending on the complexity and craftsmanship involved. We will communicate with you after your order to provide an accurate estimated completion time.
About Shipping
Q: Do you offer international shipping?
A: Yes, we provide global shipping services. We will select the most suitable logistics method based on your address to ensure your products are delivered safely and promptly.
Q: How are shipping costs calculated?
A: Shipping costs are calculated based on your location, the shipping method you choose, and the weight and dimensions of your order. The system will automatically calculate and display the shipping costs during checkout.
About Customer Service
Q: How can I contact your customer service team?
A: You can submit your inquiries through the "Contact Us" page on our website or send an email directly to our customer service email. Our team will respond as soon as possible during working hours.
Q: What languages do you offer customer service in?
A: We provide customer service in both Chinese and English to accommodate the needs of our diverse clientele.
General Questions
Q: What inspired you to start this business?
A: Our passion for Chinese culture and the desire to share its rich heritage with the world inspired us to start this business. We believe that by offering authentic cultural products, we can help promote understanding and appreciation of China's history and artistry.
Q: How do you select the products you sell?
A: We carefully curate our product range by working closely with skilled artisans and craftsmen. We select products that not only reflect the diversity of Chinese culture but also meet our high standards for quality and authenticity.
Custom Orders and Personalization
Q: Can I request a custom design that's not on your website?
A: Yes, we welcome custom design requests. Our team of designers and artisans will work with you to create a unique piece that fits your vision and requirements.
Q: Are your products suitable for gifting?
A: Absolutely! Our products make excellent gifts for anyone interested in Chinese culture, art, or simply seeking a unique and meaningful present. We can also provide gift wrapping services upon request.
Customer Support
Q: Are your customer service representatives available 24/7?
A: Our customer service team is available during regular business hours. However, you can always leave a message or email, and we will get back to you as soon as possible.
